How do I return an item?

We hope you are delighted with the items you receive from us, however we understand that it may become necessary to return a product.  Please ensure you read and understand these terms before purchasing a product from the website. Gerard M Burns Prints Ltd cannot be held responsible for failure to do so.

If you wish to cancel or return an item, you must first notify us by email within 7 days, from the receipt of delivered goods. Details of any return requests should be emailed to sales@gerardmburnsprints.com

All returns must be mediated and authorized by Gerard M Burns Prints Ltd.

We request that all goods are returned directly to us within 14 days of the date of cancellation. Returns received outside this time scale are accepted at our discretion and are therefore not guaranteed.

All goods returned must be in their original packaging and in a re-saleable condition.  Please obtain proof of return posting, as we cannot be held responsible for parcels lost during delivery.

Unfortunately we cannot refund delivery charges, the customer is also responsible for any return shipping charges. For items which qualified for Free Shipping, the item cost minus standard shipping charges will be refunded.

Refunds or exchanges will be completed immediately upon receipt of the returned goods, permitting you have followed all of the timeframes and return conditions as listed above.  A refund will only be issued once items have been received in their original, undamaged condition

Please note that if the purchase was made with a credit or debit card, any refund will be credited back to that account.

NB Damaged Goods:
In case of faulty or damaged goods, you will be fully reimbursed for the cost of the product and return delivery. You must not dispose of or destroy any faulty products until return arrangements have been discussed with us. It is the customer’s responsibility to refuse to accept and sign for goods which appear to have been damaged in transit.

Viewing


We are an online store. Should you wish to view framed samples from our catalogue you are welcome to visit Claremont Centre Glasgow, (office furniture showroom) 112 Cornwall Street, Glasgow, G41 1AA between 8am-6pm Mon-Thurs.

Our sales representatives are not on site so please contact sales@gerardmburnsprints.com for further information. We look forward to hearing from you.